Solved: ERR

Hello @RevKrisz

Thank you for posting on the Intel® communities.

Regarding this error message "Display driver stopped responding and has recovered", it is worth mentioning that we released a Display driver containing a fix to address multiple causes of this error. Released in April 2016 (version 15.40.22.4424), all drivers since that date include this fix. Other causes of the error may exist, so we recommend maintaining your drivers up to date. For more details, please check this article >> Error Message: Display Driver Stopped Responding and Has Recovered

We noticed the system was running driver version "27.20.100.9415", which is a driver that is not available in Intel® Download Center (perhaps a driver from Microsoft* Update service?). Also, we noticed you tested with the latest Intel® generic graphics driver version "27.20.100.9466".

We supply generic versions of graphics drivers for general purposes. Computer manufacturers (e.g.: Dell*, Lenovo, HP* ASUS*, etc.) can change the features, incorporate customizations, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend using the driver software provided by your computer manufacturer (OEM). This is also very important for laptops and especially if the device has "dual graphics" (Intel + NVIDIA*/AMD*).

As per the Lenovo* website, the latest customized (OEM) graphics driver for the ThinkBook* 15 G2 ITL Laptop is "Intel® VGA Driver version 27.20.100.8984".

We recommend trying a Clean Installation of Intel® Graphics Drivers following the steps on the link but using the driver from Lenovo* website.

In addition, you may check https://gameplay.intel.com/ for recommended game settings based on your CPU model.

If the behavior persists, our recommendation is to check this further with Lenovo* Support for additional assistance, debugging, and for newer customized drivers.

Note:

The error message when trying to install old drivers could be expected when there are limitations and or restrictions due to OEM drivers vs generic drivers, or DCH drivers vs non-DCH drivers. You may try the Clean Installation of Intel® Graphics Drivers method to attempt installing previous drivers. For more details, please review Error Message: Computer Manufacturer Graphics Driver Detected.

Best regards,

Andrew G.

Intel Customer Support Technician

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